Here you can find answers of the most Frequently Asked Questions. Didn’t you get an answer to your question? Please feel free to contact us at firstname.lastname@example.org or +46 (0) 325-61 80 80.
Today we do NOT sell directly to consumers, warmly welcome to contact some of our retailers.
If any part of the lamp is broken, mostly it is possible to buy spare parts, please contact your retailer where you bought the lamp.
To see the exact cable length, go to the product page, under "Information" or "Downloads" - "Total Info".
All pendants have a matching ceiling cup. You find a detailed photo on the ceiling cup on each product page.
Floor lamps, table lamps, mini pendants and most wall lamps have a europlugg. Pendants, plafoneers and combined wall- and plafooneers are delivered with plug for pendants. Please note that all products with this plug from season SS19 are delivered without plug, due to the new EU directive, and can be ordered separately.
Light source is usually not included, except for some lamps where the light source is integrated / mounted. On the lamps where the light source is included, this is specified on the respective product page and in the document under "Downloads" - "Total Info".
On each product page you can see if the product is in stock or not. "Out of stock" indicates in orange and expected arrival time is specified. Enter your email address at "Tell me when back in stock" and you will receive an email when the item is back in stock.
The energy label is packed in the box together with the lamp. To download the energy label for a product, see product page, "Downloads" - "Energy label".
All our lamps are sold with a 1-year warranty and a 3-year right to complaints due to EU consumer law. The warranty applies to original defects that are presumed to have existed from the beginning. The warranty does not apply to defects that arise after your own change in the product's appearance or function e.g. cable extension, abnormal use or accident after receiving the product. Contact your dealer where you purchased the item in case of any complaints.
Assembling instruction is packed in the box together with the lamp. To download the assemling instruction for a product, see product page, ”Downloads” – ”Monteringsanv/Assemblinginstruction”.
Most pendants with a ceiling cup the cable and wire can be shortened/extended as much as you like with the existing cable/wire lenght. On most pendant it is also possible to let an electrician shorten, extend or replace the cable to optional lenght.
The ceiling cup has a small metal tube (as the wire runs through), pull it in and drag out the wire (to lower the pendant). To shorten the wire and raise the pendant drag the wire through the ceiling cup out on the top.
Go to ”Retailers” in the menu above, there you find all our retailers on the map. It is possible to search both on zip code and city. Under the map you find the online stores that sell our lamps.
Go to ”Retailers” in the menu above to find your nearest retailer. If the specific lamp is not available in the store, most retailers can order it for you.
Go to ”Retailers” in the menu above. Under the map you find a list with all the online stores that sell our lamps.
If you did break the glass or any other part was broken, mostly it is possible to buy spare parts, please contact your retailer where you bought the lamp.
Care instructions for all materials listed below.
N.B! For ALL lamps – ALWAYS disconnect the lamp before cleaning!
Glass cleaning spray + wipe it dry with a soft cloth (Do not clean in dishwasher)
Glass cleaning spray + wipe it dry with a soft cloth / Dishwasher
Wipe with a slightly damp cloth + wipe dry
Glass cleaning spray + wipe it dry with a soft cloth
Wipe with a slightly damp cloth / Vacuum clean carefully
Wipe with a slightly damp cloth in the same color as the textile / Vacuum clean carefully
Vacuum clean / Shake carefully to release the dust